Política de envío
Shipping Policy
Thank you for shopping with Modox!
We do our best to ensure your order arrives safely and on time. Please review our shipping policy below.
Processing Time
All orders are processed within 2–5 business days after receiving your confirmation email.
Please note that orders are not processed or shipped on weekends or holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Time
After processing, delivery typically takes 5–7 business days.
Please keep in mind that delivery times may vary depending on your location, weather conditions, or carrier delays that are beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and depend on your shipping destination and the weight or size of your order.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your package’s journey.
If you do not receive tracking information within 7 days of placing your order, please contact us at modox2025@hotmail.com.
Lost or Damaged Packages
If your order is lost in transit or arrives damaged, please contact us immediately at modox2025@hotmail.com.
We will work with the carrier to locate your package or send a replacement if necessary.
Incorrect Address
Please double-check your shipping address before completing your order.
We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.